ACI World’s 100th Airport Achieves Customer Experience Accreditation
ACI World proudly announces the accreditation of its 100th airport in the esteemed ACI World Customer Experience Accreditation Program, with Mae Fah Luang Chiang Rai International Airport (CEI) in Thailand achieving this significant milestone. This accomplishment underscores airports’ unwavering dedication to enriching the passenger journey.
Image Source: Bangkok Post
The ACI World Customer Experience Accreditation Program, developed in collaboration with leading travel technology firm Amadeus, empowers airports with essential tools and strategies to elevate customer experience management. Participating airports undergo a rigorous assessment and training regimen covering stakeholder engagement, staff development, and service enhancement initiatives.
ACI World’s projections anticipate global passenger traffic to reach 9.7 billion by the close of 2024, surpassing pre-pandemic levels. This surge in demand for air travel is expected to double by 2042 and increase 2.5-fold by 2052. In response, the accreditation program offers a crucial framework for airports, service providers, and stakeholders to align on common goals and foster a shared commitment to excellence in customer experience.
Luis Felipe de Oliveira, Director General of ACI World, remarked, “With the addition of Mae Fah Luang Chiang Rai International Airport to the prestigious list of accredited airports in the ACI World Customer Experience Program, it reaffirms its status as a global leader in airport management and its dedication to delivering unparalleled service and experiences to passengers. Achieving our 100th milestone is a testament to the dedication of our airport members in prioritizing the needs of passengers and employees alike.”
Dr. Kijmanawat Kerati, President of Airports of Thailand, expressed pride in Mae Fah Luang Chiang Rai International Airport’s accreditation, stating, “It is an honor for Mae Fah Luang Chiang Rai International Airport to become the 100th airport accredited in the ACI World Customer Experience Accreditation Program. We are deeply committed to fostering a culture of customer-centricity and continuously improving service quality. Our focus remains on meeting the needs of our passengers and delivering excellence in every aspect of the passenger experience.”
The announcement marks the beginning of the ACI World #AirportCX Celebration Week, scheduled from April 22 to 28, 2024, dedicated to celebrating and promoting exceptional customer experiences for travelers worldwide.
Furthermore, ACI World will host its annual Customer Experience Summit and Exhibition from September 23 to 26 in Atlanta, USA. This premier event will convene over 500 senior airport executives, customer experience professionals, and industry leaders from around the world to explore the latest trends, products, and technologies driving customer and employee experiences. Attendees will have the opportunity to engage with exhibitors showcasing innovative solutions aimed at enhancing the passenger journey and creating memorable experiences.
About ACI
Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific and the Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of January 2024, ACI serves 757 members, operating 2109 airports in 191 countries.
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